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Returns & Exchanges

Returns of unused, unworn items, (yarn must still be in skein form), are accepted up to 30 days after the date of purchase.  You are responsible for return shipping and will be refunded for your item(s) within three days of receipt of the return.  Original shipping charges are not refundable.

Kits can only be returned as the full kit purchased.  In other words,returns of individual kit items will not be accepted/refunded.  If your kit contained a free pattern the full price of the pattern will be deducted from any refund.

Pattern orders cannot be cancelled or returned.  If you return a kit that included a free pattern the full price of the pattern will be deducted from your refund. 

If there is an occasion where you believe your item is defective please contact us within 3 days of receipt at customercare@highfibreshop.com.com and send a photo of the defect and we'll take care of it.

Please send returns to:

High Fibre Shop
32 Grange Street
St. Albans, UK AL3 5NB