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HFS Rewards

What is HFS Rewards?

We appreciate each and every one of our customers and this is our way of showing our appreciation. You’ll earn points for various activities on our site, like purchases and referrals. You can redeem your points for vouchers that can be used for discounts off purchases, so the more you collect the more you save.

Who can join?

Anyone with an account is automatically enrolled. If you don't have an account please use the "Your Account" link in the upper right of our web site to sign up!

How do I get to my dashboard?

Log into your account then look for the HFS Rewards tab in the lower left of your screen. Click on the tab and you'll be taken to your own dashboard.

How do I earn points?

You can earn points when you create an account, make a purchase, or even when you have a birthday! To see all the ways you can earn points log into your account and click the *Earn Points* tab in the Loyalty menu.

How do I view my point balance?

Your point balance is at the top of your Loyalty Panel and will also appear in the lower right of the screen on our web site when you are logged into your account.

How do I redeem my points?

Select the tab called *Get Rewards*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points are available for redemption.
Pending: Typically points rewarded for purchases and referrals have a 14 day waiting period before they can be redeemed. Once that time period has passed these points will automatically be added to your approved points, provided orders have not been cancelled or returned.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Not directly - please redeem your points for a voucher which can then be applied during checkout.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be removed from the program. Once removed, any points you have accrued will be lost.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our normal contact details.